FAQs

1. When will my order ship?

Orders are typically processed within 1–3 business days. You’ll receive a shipping confirmation email with a tracking number once your order is on its way.

2. How long does shipping take?

• Standard Shipping (US): 5–8 business days

• Express Shipping (US): 2–4 business days

• International Shipping: 7–14 business days (depending on your location)

3. Do you ship internationally?

Yes, we ship worldwide! Please note that customs fees or import taxes may apply depending on your country’s regulations.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can use it to follow your package in real time.

5. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to make changes. Contact us as soon as possible at admin@veltrixllc.shop.

6. What if I received the wrong item or a damaged product?

We’re sorry for the inconvenience! Please email us with your order number and a photo of the issue within 7 days of receiving your order, and we’ll make it right.

7. What sizes do you offer?

We offer a wide range of sizes, typically from XS to XXL (depending on the product). Size guides are available on each product page for reference.

8. How do I contact customer service?

You can reach us anytime at admin@veltrixllc.shop. We aim to respond within 24–48 hours.